A child ticket is available for children aged between 4 and 15 years. All children must be accompanied by an adult. Children aged 3 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.

Our London Big Bus Tours operate every day of the year, excluding Christmas day.

Our buses feature a pre-recorded commentary in your choice of the following languages: English, French, Spanish, German and Italian. The commentary is available via complimentary earphones that you will receive when you board the bus.

You are not allowed to carry or consume alcohol on any of our buses. However, water and other soft drinks are allowed on the bus.

Our buses are wheelchair accessible, with ramps enabling access to all vehicles within the fleet. There is space for one wheelchair per bus (unless the second customer is able to transfer to a fixed seat, in which case a second wheelchair can be accommodated in a fixed position).

We do have some restrictions in place due to weight and stability, and advise that we do not carry mobility scooters. We also may not be able to accommodate larger wheelchairs for the same reason. The maximum weight allowed on the ramp is 300kg, which is the weight of the wheelchair when occupied. The wheelchair also cannot exceed the width of the designated wheelchair seating area.

To avoid any disappointment on your day of travel, we would be happy to confirm in advance whether your wheelchair can be accommodated on board, and would ask you to send an email to info@bigbustours.com including a photograph of your wheelchair, as well as an indication of the width and weight of the chair.

A family ticket for Big Bus tour consists of 2 Adults (Age 16+) and 2 Children (Age 4 – 15).

To request a refund, if booked directly with Big Bus Tours visit the Big Bus Tours App or by using the enquiry form available on the website bigbustours.com/contactLON. If you booked via a 3rd partner, please go back to the original booker agent for your refund request.