Can I eat or drink at Madame Tussauds?
All guests will be asked to finish any food or beverages before entering the attraction. Concessions are sold in the attraction.

Can I take large bags or luggage to Madame Tussauds?
Kindly make your own personal arrangements to store large bags and luggage prior to your visit to Madame Tussauds.

How long does a visit to Madame Tussauds last?
The tour through the attraction is self-guided. It should take you approximately 60 to 90 minutes to complete your tour.

Are wheelchairs accessible? Madame Tussauds Hollywood is fully ADA accessible, with exception of the Virtual Room. Wheelchairs are available on request but the number available is limited- there is no charge or deposit required. Wheelchairs are available on a first come, first served basis. Please speak to a team member or contact us at info@madametussaudshw.com.

Can I take any animals or pets to Madame Tussauds? Service animals are permitted inside Madame Tussauds.

Virtual Room
Is there a minimum age to play? Yes, you must be at least 12 years old to play
What is the minimum and maximum of players? This is a team based experience so you need a minimum of two people. Maximum is four people.
Should I wear my glasses? Yes, we recommend you wear your glasses or contact lenses. This experience is not recommended for people with epilepsy

Yes –we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

A child ticket is available for children aged between 3 and 12 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.

The Big Bus tour of Los Angeles operates daily, excluding Thanksgiving Day (24 November), Christmas Day (25 December) & Oscar's Day (12 March '23). On rare occasions, our service may be affected by events outside of our control. Do check our service alerts for any unexpected disruptions.

Yes, we operate wheelchair accessible vehicles with lifts that can accommodate a weight up to 650 pounds. Please be advised that our entire fleet in Los Angeles is not wheelchair accessible. If you or your travelling partner(s) requires an ADA accessible vehicle, please contact us 48 hours prior to your planned tour commencement. We can then arrange for a suitable vehicle to be available at the time and location required. If you require a different accommodation, please also contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.

To request a refund, get in touch by downloading the Big Bus Tours App or using the enquiry form at bigbustours.com/contactLAX