Where is the meeting point?
At the Neptune Fountain. Please arrive 15 minutes before your tour departure time to exchange your reservation voucher with one of our staff members.
Where does the tour finish?
The tour ends at Neptune Fountain.
How long does the tour last?
The entire experience lasts approximately 11 hours, although it may vary depending on road traffic.
How far in advance should I arrive at the meeting point?
You must be at the meeting point 15 minutes before the departure time of the experience, queuing in an orderly fashion, so that the staff can check in your booking and you can board the bus.
Are child tickets available?
Yes. Child tickets are available for children between 5 and 15 years old. Children under 4 years old can travel free of charge, but must sit on their caregiver's lap when the service is full. All children under 17 years old must be accompanied by an adult.
Are the buses wheelchair accessible?
No, our bus tour is not wheelchair accessible.
How can I request a refund?
If you booked directly with Big Bus Tours, please request your refund via the Big Bus Tours App or the enquiry form on our website. If you booked through a third-party partner, please contact the original provider to arrange your refund.