Is the tour suitable for young children?
Yes! Children of all ages are welcome. Kids under 2 travel free on a caregiver’s lap.
Can I choose my seat in advance?
Seats are not pre-assigned. Arrive 15 minutes early to secure your preferred spot.
Is the tour accessible for wheelchair users?
Please contact Big Bus Madrid in advance for accessibility details.
What languages is the tour commentary in?
Live commentary is available in English and Spanish simultaneously.
Can I bring food or drinks onboard?
No, eating, drinking, and smoking are not allowed on the bus.
How to activate my ticket?
Show your printed or digital voucher to a member of staff at Calle de Alfonso XII, between numbers 52 and 54, Retiro, 28014 Madrid. The closest Big Bus Stop #13 is approximately a ten minute walk.
What is the departure time?
We offer multiple departures from 6:00pm to 10:15pm. Please see departures available when selecting the date.
How can I request a refund?
If you booked directly with Big Bus Tours, please request your refund via the contact form on our website, or on live chat via the website or in-app. If you booked through a third-party partner, please contact the original provider to arrange your refund.
