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Important Information

What is the child ticketing policy?

A child ticket is available for children aged between 3 and 12 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.

On which days does the tour operate?

Big Bus Tours Chicago operates every day of the year. If unexpected closures due to special events or extreme weather conditions arise, information will be published on our platform.

Do I need to specify a date for travel?

No, you can use your ticket on any date. Tickets are valid for 6 months from the date of purchase. If you purchase a ticket that's valid for more than one day you must travel on consecutive days.

Accessibility

Big Bus operates wheelchair accessible vehicles that can accommodate a weight up to 650 pounds. Please be advised that the upper deck on our entire fleet is not wheelchair accessible. Passengers with mobility requirements may not be able to access the upper deck of our buses. Big Bus cannot guarantee the accessibility of the various attractions along the tour.

Refunds

To request a refund please follow the below instructions:

Please email your request to: [email protected]

Please include the following details:

Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.

MORE INFORMATION

Enjoy 2 day of hop-on, hop-off Chicago sightseeing with our Premium Ticket.

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