To request a refund please follow the below instructions:

Please email your request to: farhaazj@bigbustours.com

Please include the following details:

Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.

A child ticket is available for children aged between 5 and 15 years. All children must be accompanied by an adult. Children aged 4 years and under may travel free of charge. Strollers and pushchairs must be folded and stowed on the lower deck.

The Big Bus Dubai sightseeing tour offers entertaining and informative pre-recorded commentary in 12 languages: English, Arabic, French, German, Italian, Spanish, Russian, Hindi, Farsi, Japanese, Brazilian Portuguese & Mandarin Chinese. The commentary is broadcast via complimentary earphones that you will receive when you board the bus.

Big Bus Tours Dubai operate every day of the year.

Yes, most of our buses are wheelchair accessible. Please contact us for further information.

Dubai Creek (Red Route, Stop 7) is the nearest stop to Dubai International airport. The best way to get there from the airport is via a short taxi ride.