All our bus tours feature expert local guides, who deliver an entertaining narration in English. We also offer pre-recorded commentary on all buses, available 8 languages (English, German, French, Spanish, Cantonese, Japanese, Italian, and Russian). You can tune in to the pre-recorded commentary via complimentary earphones - collec tthese when you board the bus.

Yes –we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

Yes. Please note that our service may be subject to public holidays or local events that involve road closures, like St. Patrick's Day and Christmas Day. Please check our service information page for up-to-date information.

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

Child tickets are available for passengers between the ages of 5-15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

85% of our buses are wheelchair accessible.

For health and safety reasons, we request that you don't bring any food or drink on board the bus, with the exception of bottled water.

To request a refund please follow the below instructions:

Please email your request to: bookingsupport@bigbustours.com

Please include the following details:
Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.