A complete circuit on the Red Route (City Tour) takes approximately 2 hours. Tour length may extend due to traffic density.Please allow for more time if you plan to hop on and off at any of our stops.

Tours start at Stop 1/20: Sultanahmet Square (between the Blue Mosque and Hagia Sophia, next to the main road). You can hop on the bus from any stop, but please note that e-vouchers must be redeemed with a customer service representative at Stop 1/20.

A child ticket is available for children between the ages of 5 - 12. Children under 5 may travel free of charge. All children must be accompanied by an adult.

Istanbul City: Red TourFirst Departure: Stop 1: 11:00Last Departure: Stop 1: 17:00Frequency: 60 minutes

Yes –we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

Yes, all of our buses are wheelchair accessible. Please contact us for further information.

To request a refund please follow the below instructions:

Please email your request to: bookingsupport@bigbustours.com

Please include the following details:

Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.