To request a refund please follow the below instructions:
Please email your request to: firstname.lastname@example.org
Please include the following details:
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible
Child tickets are available for passengers aged between 3 and 12 years. All children must be accompanied by an adult (16+). Children aged 2 years and under may travel free of charge. Strollers and pushchairs must be folded and stowed on the lower deck.
The Day Tour takes approximately 2 hours and 30 minutes. The Night Tour takes approximately 3 hours and 30 minutes.
The Big Bus tour of Las Vegas operates every day of the year with the exception 10th-11th November for 'Las Vegas Rock and Roll Marathon' and 31st December New Year’s Eve. Do check our service alerts for any unexpected disruptions.
You are not allowed to carry or consume alcohol on any of our buses. However, water and other soft drinks are allowed on the bus.
Big Bus operates wheelchair accessible vehicles that can accommodate a weight up to 650 pounds. Please be advised that the upper deck on our entire fleet in Las Vegas is not wheelchair accessible. Passengers with mobility requirements may not be able to access the upper deck of our buses. Big Bus cannot guarantee the accessibility of the various attractions along the tour.
No, however, we allow collapsible wheelchairs and collapsible strollers.
Go to your nearest CSR agent and they will reprint your ticket for a 15$ fee.
Enjoy a day of hop-on, hop-off Las Vegas sightseeing with our Premium Ticket. Discover all the top landmarks and attractions, and hear fascinating facts and stories from our live guides or recorded commentary. This ticket also includes admission to our panoramic Night Tour, so you can see the city sparkle after dark!
Please wear a mask: It is compulsory to wear a mask on board our bus tours.
The Nevada Transport Authority is following CDC guidelines and has mandated that masks must be worn on any type of transportation. Masks are required on planes, buses, trains, and other forms of public traveling within the United States. This requirement includes taxis and rideshares as well. Big Bus Tours Las Vegas is adhering to this mandate and staff will not permit customers who do not wear a facemask to board the bus.