Las Vegas Premium
Important Information
Refunds

To request a refund please follow the below instructions:

Please email your request to: refundsusa@bigbustours.com

Please include the following details:

Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible

What is the child ticketing policy?

Child tickets are available for passengers aged between 3 and 12 years. All children must be accompanied by an adult (16+). Children aged 2 years and under may travel free of charge. Strollers and pushchairs must be folded and stowed on the lower deck.

How long does the tour take?

The Day Tour takes approximately 2 hours and 30 minutes. The Night Tour takes approximately 3 hours and 30 minutes.

On which days does the tour operate?

The Big Bus tour of Las Vegas operates every day of the year with the exception 10th-11th November for 'Las Vegas Rock and Roll Marathon' and 31st December New Year’s Eve. Do check our service alerts for any unexpected disruptions.

Are you able to drink alcohol on Big Bus Tours?

You are not allowed to carry or consume alcohol on any of our buses. However, water and other soft drinks are allowed on the bus.

Accessibility

Big Bus operates wheelchair accessible vehicles that can accommodate a weight up to 650 pounds. Please be advised that the upper deck on our entire fleet in Las Vegas is not wheelchair accessible. Passengers with mobility requirements may not be able to access the upper deck of our buses. Big Bus cannot guarantee the accessibility of the various attractions along the tour.

Are motorized scooters allowed on the bus?

No, however, we allow collapsible wheelchairs and collapsible strollers.

What do I do if I lose my ticket?

Go to your nearest CSR agent and they will reprint your ticket for a 15$ fee.

MORE INFORMATION

Enjoy a day of hop-on, hop-off Las Vegas sightseeing with our Premium Ticket. Discover all the top landmarks and attractions, and hear fascinating facts and stories from our recorded commentary. This ticket also includes admission to our panoramic Night Tour, so you can see the city sparkle after dark!

Please wear a mask: It is compulsory to wear a mask on board our bus tours.

The Nevada Transport Authority is following CDC guidelines and has mandated that masks must be worn on any type of transportation. Masks are required on planes, buses, trains, and other forms of public traveling within the United States. This requirement includes taxis and rideshares as well. Big Bus Tours Las Vegas is adhering to this mandate and staff will not permit customers who do not wear a facemask to board the bus.

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