The tour will meet at Big Bus Stop #7 Trafalgar Square, Pall Mall E (TfL Bus Stop 'Z' Between Suffolk and Whitcomb Streets) 09:45 ready to leave promptly at 10:00. The tour takes between 1.5 and 2 hours.

A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

To redeem your ticket, go straight to the departure point 15 minutes prior to your tour time & show your voucher to the guide.

To request a refund please follow the below instructions:
Please email your request to: refundslondon@bigbustours.com
Please include the following details:
Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.