London Combo Classic Tour & London Eye Fast Track
Important Information
What is the child ticketing policy?

A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

On which days does the tour operate?

Our London Big Bus Tours operate every day of the year, excluding Christmas day 2021.

What can I see and visit?

Bus stops are conveniently located near popular landmarks and attractions so that you can hop off to explore with ease. You'll see iconic landmarks such as Big Ben, Westminster Abbey, St. Paul's Cathedral and the Tower of London while on board the bus, and Buckingham Palace is a very short walk away from our Royal Mews stop. You're free to hop on and off the bus at any stop as many times as you wish during your tour, or you can choose to stay on board for the entire route.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.

Is there a commentary available in my language?

Our buses feature a pre-recorded commentary in your choice of the following languages: English, French, Spanish, German and Italian. The commentary is available via complimentary earphones that you will receive when you board the bus.

Accessibility

Our buses are wheelchair accessible, with ramps enabling access to all vehicles within the fleet. There is space for one wheelchair per bus (unless the second customer is able to transfer to a fixed seat, in which case a second wheelchair can be accommodated in a fixed position).

We do have some restrictions in place due to weight and stability, and advise that we do not carry mobility scooters. We also may not be able to accommodate larger wheelchairs for the same reason. The maximum weight allowed on the ramp is 300kg, which is the weight of the wheelchair when occupied. The wheelchair also cannot exceed the width of the designated wheelchair seating area.

To avoid any disappointment on your day of travel, we would be happy to confirm in advance whether your wheelchair can be accommodated on board, and would ask you to send an email to info@bigbustours.com including a photograph of your wheelchair, as well as an indication of the width and weight of the chair.

To avoid any disappointment on your day of travel, we would be happy to confirm in advance whether your wheelchair can be accommodated on board, and would ask you to send an email to info@bigbustours.com including a photograph of your wheelchair, as well as an indication of the width and weight of the chair. Please feel welcome to contact us for further information.

Refunds

To request a refund please follow the below instructions:

Please email your request to: refundslondon@bigbustours.com

Please include the following details:

Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.

MORE INFORMATION

Enjoy a 1-day hop-on, hop-off sightseeing bus tour and then skip the queues with fast-track entry to London Eye.

London Combo Classic Tour & London Eye Fast Track
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