Please be advised that Big Bus Tours New York will not be operating on the 3rd of November (Election Day).
As of November 1, 2020, the Downtown Tour will depart at 9:30 am instead of 8:30 am, the last bus departs at 4:30 pm. Uptown Tour will continue with its regular schedule, 10 am, 12 pm, and 2 pm.

New York Combo Classic + ESB

Important Information

What is the child ticketing policy?

A child ticket is available for children aged between 3 and 12 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers must be folded and stowed on the lower deck..

Are accommodations available for persons with disabilities?

Yes, 100% of our New York fleet is wheelchair accessible. The wheelchair lifts on our vehicles have a maximum capacity of 650 pounds. If you require a different accommodation, please contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket. If purchased or redeemed after 3PM this ticket is valid until the same time the next day. If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.

Do I need to specify a date of travel?

No, you can use your ticket on any date. If you purchase a 2-day or 3-day ticket you must travel on consecutive days. You are welcome to buy your ticket on the day if that is your preference, but please note that discounts online are not available on same-day purchases.

What can I see and visit?

Our tours pass Manhattan's must-see landmarks, travel through its most exciting neighborhoods, and stop at its most popular sightseeing destinations. While on board with Big Bus Tours, you'll see iconic buildings like the Empire State, Chrysler Building and One World Observatory, enjoy top-deck views of the hustle and bustle of Times Square, Wall Street and Broadway, and soak up the uptown ambience of exclusive 5th Avenue and leafy Central Park. And that's just scratching the surface.

Is the commentary available in my language?

Pre-recorded commentary is also available in the following 10 languages: English, Spanish, French, German, Italian, Portuguese, Japanese, Mandarin, Korean, Russian.

Refunds

To request a refund please follow the below instructions: Please email your request to: [email protected] Please include the following details: Customer name Customer email address Date of sale Order reference number The reason for requesting refund - please provide as much information as possible.

MORE INFORMATION

Enjoy our 1-Day sightseeing bus tour of New York, then ride to the 86th floor of the Empire State Building to see New York from up high. If that wasn't all, you can take in fabulous views of Lady Liberty on the Circle Line Liberty Cruise.

A must-see for any visitor to New York City, the Empire State Building is world-famous for its spectacular 360-degree views, majestic Art Deco design, and iconic presence in the history of film, literature and music. Included in your ticket is access to the 86th floor main observation deck.

Please redeem Empire State Building ticket vouchers at the ticket booth located on the second level of the Empire State Building. Hours of operation are Monday – Sunday, 8:00am – 2:00am (last elevator is at 1:15am). Subject to early closure.

Please be advised that Big Bus Tours New York will not be operating on the 3rd of November (Election Day).
As of November 1, 2020, the Downtown Tour will depart at 9:30 am instead of 8:30 am, the last bus departs at 4:30 pm. Uptown Tour will continue with its regular schedule, 10 am, 12 pm, and 2 pm.

New York Combo Classic + ESB

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