New York Combo Classic + Madame Tussauds
Important Information
Madame Tussauds & Covid-19

In compliance with new NYC mandate, and effective August 30, 2021, all guests 12 years of age or older must present proof of Covid-19 vaccination upon entry of the Madame Tussauds. Reservations are still required. Guests must show proof of vaccination (with at least one dose administered) with a valid I.D. and either of the following
• NYC COVID Safe App
• Excelsior Pass
• CDC Vaccination Card (or photo)
• NYC Vaccination Record
• Official Vaccine Record
International guests must show an official immunization record that includes:
• First and Last name
• Date of birth
• Vaccine product name – approved vaccines:
• Moderna
• Johnson & Johnson
• Pfizer/BioNTech
• AstraZeneca/SK Bioscience
• Serum Institute of India/COVISHIELD
• Vaxzevria
• Sinopharm
• Sinovac
• Date(s) administered
• Site where the vaccine was administered, or name of the person who administered it.
• A photo I.D. is required for anyone over 18 years old.

What is the child ticketing policy?

Passengers aged between 3 and 12 years must travel on a child ticket. All passengers under the age of 15 must be accompanied by a passenger over the age of 15. Children aged 2 years and under may travel free of charge. Strollers must be folded and stowed on the lower deck.

Which days do the tours operate?

Big Bus Tours New York operates every day except Christmas Day (December 25) and New Year's Eve (December 31). Occasionally severe weather and special event days could affect service.

Do I need to specify a date of travel?

Yes – we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

Are accommodations available for persons with disabilities?

Yes, 100% of our New York fleet is wheelchair accessible. The wheelchair lifts on our vehicles have a maximum capacity of 650 pounds. If you require a different accommodation, please contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.

How do I redeem my ticket?

Show your ticket (printed or on a device) to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity period of your ticket.

What can I see and visit?

Our tours pass Manhattan's must-see landmarks, travel through its most exciting neighborhoods, and stop at its most popular sightseeing destinations. While on board with Big Bus Tours, you'll see iconic buildings like the Empire State, Chrysler Building and One World Observatory, enjoy top-deck views of the hustle and bustle of Times Square, Wall Street and Broadway, and soak up the uptown ambience of exclusive 5th Avenue and leafy Central Park. And that's just scratching the surface.

Refunds

To request a refund please follow the below instructions:
Please email your request to: Agentny@bigbustours.com
Please include the following details:
Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.

MORE INFORMATION

Catch all the iconic landmarks of New York with our Classic 1-Day sightseeing bus tour and enjoy a visit to the famous Madame Tussauds.

Madame Tussauds is located on 234 W 42nd (between 8th and 7th Ave). This is valid for standard admission to the museum. Health & Safety Madame Tussauds: Please note all visitors are required to show proof of vaccination (proof of receipt of at least one dose of a Covid-19 vaccine) upon entry to Madame Tussauds.

New York Combo Classic + Madame Tussauds
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