As of November 1, 2020, the Downtown Tour will depart at 9:30 am instead of 8:30 am, the last bus departs at 4:30 pm. Uptown Tour will continue with its regular schedule, 10 am, 12 pm, and 2 pm.

New York Combo Downtown Loop & 9/11 Memorial & Museum

Important Information

What is the child ticketing policy?

A child ticket is available for children aged between 3 and 12 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers must be folded and stowed on the lower deck.

Are accommodations available for persons with disabilities?

Yes, 100% of our New York fleet is wheelchair accessible. The wheelchair lifts on our vehicles have a maximum capacity of 650 pounds. If you require a different accommodation, please contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.

Do I need to specify a date of travel?

No, you can use your ticket on any date.

You are welcome to buy your ticket on the day if that is your preference, but please note that discounts online are not available on same-day purchases.

Refunds

To request a refund please follow the below instructions:
Please email your request to: [email protected]
Please include the following details:
Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.

9/11 Memorial

9/11 Memorial Museum vouchers must be redeemed at the ticket booth located inside the Museum.

A child ticket is required for ages 7-17. The historical exhibition may not be appropriate for visitors younger than 10 years of age. Adults accompanying younger visitors should exercise discretion before entering.

Open:
Thu-Fri from 12pm to 7pm
Sat-Mon 10am to 5pm

*The last entry helps to allow visitors the time to fully experience the Museum."

An average visit takes about two hours.

Service animals are welcome on the Memorial and in the Museum.

9/11 Memorial Accessibility

Mobility devices such as wheelchairs, mechanized scooters, other power-driven mobility devices and walkers are accommodated on the 9/11 Memorial. All entrances and public areas of the Museum, including the exhibitions, auditorium, classrooms, café and the Museum Store are wheelchair accessible. All public restrooms have wheelchair-accessible stalls. Elevators, and in most cases escalators, are offered throughout the Museum wherever stairs are available.

MORE INFORMATION

The monumental artifacts of the National September 11 Memorial Museum provide a link to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning, and recovery that are central to telling the story of the attacks and the aftermath. The Museum’s exhibition tells the story of 9/11 through multimedia displays, archives, narratives and a collection of monumental and authentic artefacts. Visitors are welcome to explore the Museum at their own pace. An average visit can take about two hours. Please note that there is a limit to the number of visitors that the 9/11 Memorial Museum can accommodate at any one time, so guests are only able to exchange their voucher for tickets for the first available entry.

As of November 1, 2020, the Downtown Tour will depart at 9:30 am instead of 8:30 am, the last bus departs at 4:30 pm. Uptown Tour will continue with its regular schedule, 10 am, 12 pm, and 2 pm.

New York Combo Downtown Loop & 9/11 Memorial & Museum

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