Open seven days a week
Sept. 5 - Dec. 20: 9:00am - 9:00pm
Dec. 21 - Jan. 3: 8:00am - 8:00pm
Jan. 4 - April 30:9:00am - 9:00pm
May 1 - Sept. 4: 8:00am - 9:00pm*
*Guests in the Observatory by 9:00pm may enjoy all its amenities until 10:00pm.
9/11 Memorial Museum vouchers must be redeemed at the ticket booth located inside the Museum.
A child ticket is required for ages 7-17. The historical exhibition may not be appropriate for visitors younger than 10 years of age. Adults accompanying younger visitors should exercise discretion before entering.
Open: Thu-Fri from 12pm to 7pm and Sat-Mon 10am to 5pm
*The last entry helps to allow visitors the time to fully experience the Museum."
An average visit takes about two hours.
Service animals are welcome on the Memorial and in the Museum.
Mobility devices such as wheelchairs, mechanized scooters, other power-driven mobility devices and walkers are accommodated on the 9/11 Memorial. All entrances and public areas of the Museum, including the exhibitions, auditorium, classrooms, café and the Museum Store are wheelchair accessible. All public restrooms have wheelchair-accessible stalls. Elevators, and in most cases escalators, are offered throughout the Museum wherever stairs are available.
A child ticket is available for children aged between 3 and 12 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge. Children aged 12 years and under must be accompanied by an adult. Strollers must be folded and stowed on the lower deck
Yes, 100% of our New York fleet is wheelchair accessible. The wheelchair lifts on our vehicles have a maximum capacity of 650 pounds. If you require a different accommodation, please contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.
Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket. If purchased or redeemed after 3PM this ticket is valid until the same time the next day.
If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.
No, you can use your ticket on any date. If you purchase a 2-day or 3-day ticket you must travel on consecutive days.
You are welcome to buy your ticket on the day if that is your preference, but please note that discounts online are not available on same-day purchases.
Pre-recorded commentary is available in the following 10 languages: English, Spanish, French, German, Italian, Portuguese, Japanese, Mandarin, Korean, Russian.
To request a refund please follow the below instructions:
Please email your request to: [email protected]
Please include the following details:
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.
|One World Observatory is located in One World Trade Center, the tallest building in the western Hemisphere. Also known as the Freedom Tower, it's one of Manhattan's newest skyscrapers, and reaches a height of 1,776 feet (541 m). Take a trip to the top for completely unrivalled 360-degree views of New York City and beyond. This unmissable experience doesn't just showcase the sights - you'll also be able to interact with the city and its history through immersive virtual reality displays and knowledgeable ambassadors.|