As of November 1, 2020, the Downtown Tour will depart at 9:30 am instead of 8:30 am, the last bus departs at 4:30 pm. Uptown Tour will continue with its regular schedule, 10 am, 12 pm, and 2 pm.

New York Combo Downtown Loop and One World Observatory

Important Information

What is the child ticketing policy?

A child ticket is available for children aged between 3 and 12 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers must be folded and stowed on the lower deck.

Are accommodations available for persons with disabilities?

Yes, 100% of our New York fleet is wheelchair accessible. The wheelchair lifts on our vehicles have a maximum capacity of 650 pounds. If you require a different accommodation, please contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.

Do I need to specify a date of travel?

No, you can use your ticket on any date.

You are welcome to buy your ticket on the day if that is your preference, but please note that discounts online are not available on same-day purchases.

Is the commentary available in my language?

Pre-recorded commentary is available in the following 10 languages: English, Spanish, French, German, Italian, Portuguese, Japanese, Mandarin, Korean, Russian.

Refunds

To request a refund please follow the below instructions:
Please email your request to: [email protected]
Please include the following details:
Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.

One World Observatory

Open seven days a week
Sept. 5 - Dec. 20: 9:00am - 9:00pm
Dec. 21 - Jan. 3: 8:00am - 8:00pm
Jan. 4 - April 30:9:00am - 9:00pm
May 1 - Sept. 4: 8:00am - 9:00pm*

*Guests in the Observatory by 9:00pm may enjoy all its amenities until 10:00pm.

MORE INFORMATION

Catch most of the iconic landmarks of New York on our downtown sightseeing bus tour and enjoy a visit to One World Observatory.
One World Observatory is located in One World Trade Center, the tallest building in the western Hemisphere. Also known as the Freedom Tower, it's one of Manhattan's newest skyscrapers, and reaches a height of 1,776 feet (541 m). Take a trip to the top for completely unrivalled 360-degree views of New York City and beyond. This unmissable experience doesn't just showcase the sights - you'll also be able to interact with the city and its history through immersive virtual reality displays and knowledgeable ambassadors.

As of November 1, 2020, the Downtown Tour will depart at 9:30 am instead of 8:30 am, the last bus departs at 4:30 pm. Uptown Tour will continue with its regular schedule, 10 am, 12 pm, and 2 pm.

New York Combo Downtown Loop and One World Observatory

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