To request a refund please follow the below instructions:
Please email your request to: Agentny@bigbustours.com
Please include the following details:
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.
Ticket provides ground access to the Statue of Liberty, access to Ellis island and an audio tour.
The Statue of Liberty & Ellis Island Ferry operates from 9:00am to 3:00pm with regular departures from Battery Park. You will need to redeem your ticket voucher with a Big Bus Tours staff member before heading to the ferry terminal. On arrival you will need to pass through a security checkpoint before boarding the ferry, but do not join this line without first retrieving your ferry ticket. Please allow 30 minutes prior to boarding for this security check. This ticket includes a ferry journey to both Liberty Island and Ellis Island, but not interior monument or museum access.
Passengers aged between 3 and 12 years must travel on a child ticket. All passengers under the age of 15 must be accompanied by a passenger over the age of 15. Children aged 2 years and under may travel free of charge. Strollers must be folded and stowed on the lower deck.
Big Bus Tours New York operates every day except Thanksgiving (November 24) and New Year's Eve (December 31). Occasionally severe weather and special event days could affect service.
Yes – we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.
Yes, 100% of our New York fleet is wheelchair accessible. The wheelchair lifts on our vehicles have a maximum capacity of 650 pounds. If you require a different accommodation, please contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.
Show your ticket (printed or on a device) to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity period of your ticket.
Our tours pass Manhattan's must-see landmarks, travel through its most exciting neighborhoods, and stop at its most popular sightseeing destinations. While on board with Big Bus Tours, you'll see iconic buildings like the Empire State, Chrysler Building and One World Observatory, enjoy top-deck views of the hustle and bustle of Times Square, Wall Street and Broadway, and soak up the uptown ambience of exclusive 5th Avenue and leafy Central Park. And that's just scratching the surface.
Experience some of New York's most famous views with our Premium Ticket + Statue Ferry combo. This includes a 2-day pass for our hop-on, hop-off New York bus tour and a return ticket for the Liberty Island & Ellis Island Ferry, where you can see the Statue of Liberty Monument up close, or explore the Ellis Island Immigration Museum.