You must redeem your ticket voucher for the Paris Museum Pass at the Big Bus Tours Information Centre (11 Avenue de l'Opéra, 75001 Paris, Métro Ligne 7 Pyramides) prior to visiting any attraction. Before using your pass, you will need to write the date and your name on it. Passes must be used across consecutive days. Please note that the “queue-cutter” aspect of the pass cannot always be guaranteed when an attraction requires you to collect a free ticket prior to entry, when there are security checks in place, or when regulated access is enforced for security or crowd-control purposes.
Big Bus Tours Information Centre: Open 7 days a week from 9.30 m to 7pm, included bank holidays. Tel: +33 (0)1 42 61 24 64

Visitors under 17, and EU residents under 26, can enter most attractions for free, so we do not offer child variants of the Paris Museum Pass.

To request a refund please follow the below instructions:

Please email your request to: infoparis@bigbustours.com

Please include the following details:

Customer name
Customer email address
Date of sale
Scan of your redeemed ticket (pink ticket) where applicable.
Order reference number
The reason for requesting refund - please provide as much information as possible.