All Big Bus tours feature fully trained guides who give an informative historical-based commentary.

The full tour lasts approximately 90 minutes, although part of the fun is hopping on and off to see the sights and experience different guides! Buses are scheduled to arrive every 30-45 minutes.

No, we have natural air-conditioning as our buses are open top!

Yes, Big Bus operate wheelchair accessible vehicles with lifts that can accommodate a weight up to 650 pounds. Please be advised however that not all the fleet in Philadelphia is wheelchair accessible. If you or your travelling partner(s) requires an ADA accessible vehicle, please contact them 48 hours prior to your planned tour commencement. Where they can then arrange for a suitable vehicle to be available at the time and location required. If you require a different accommodation, please also contact them 48 hours prior to your planned tour commencement so they can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck of the buses. Big Bus cannot guarantee the accessibility of the various attractions along the tour.

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

You’ll need to enjoy your pass across consecutive days, so a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday.

First tour of the day departs at 09.30 am from Stop 1 at the Independence Visitor Center- SW Corner of 6th and Market, and buses will come every 20 minutes until 4.30pm depending on the of time of year. Other popular stops to start the tour include Stop 7 at the City Hall/Love Park and Stop 13 at The Philadelphia Zoo however you can redeem your ticket at any of the over 27 Big Bus stops. Please see more details on your voucher.

To request a refund, if booked directly with Big Bus Tours visit the Big Bus Tours App or by using the enquiry form available on the website bigbustours.com/contactPHI. If you booked via a 3rd partner, please go back to the original booker agent for your refund request.