Location:
Pier 39
2 The Embarcadero & Beach St
San Francisco
CA 94133

Opening Times: Monday – Sunday 10am – 6pm

Accessibility:
The aquarium is mostly accessible. Behind the Scenes and Feed the Sharks Experiences: Accommodations can be made for standard-size wheelchairs.
There are wheelchairs to use during your time at the aquarium, first come first serve, photo ID held during the use of the wheelchair.

There are 8 to 12 daily departures starting at 10:00am. In our Summer season, the first departure is at 9:15am.
The length of the cruise is 1 hour.

Red and White's vessels feature outdoor decks, air-conditioned and heated indoor cabins with oversized windows for uninterrupted views.

The San Francisco cruises depart from Pier 43½, located in the heart of Fisherman’s Wharf at the end of Taylor Street, at the intersections of Taylor Street and Embarcadero (Near Stop #1)
You can find the location on most GPS devices by entering “Red and White Fleet” as the destination.

Exchange your ticket voucher at the Red and White Fleet Kiosk for a boarding pass. Do not go directly to the boarding line without your boarding pass, as you will be re-directed to the kiosk. Your boarding pass is valid for one cruise, at the departure time of your choice. Your ticket voucher is valid for 3 months after purchase date. All sales are final.

The enclosed main decks of all vessels are wheel chair accessible. However, only the Harbor Queen and Harbor Princess have wheelchair accessible restroom facilities.
Important: the ramps leading onto and off the vessels vary in steepness depending on tide levels. While the crew will make every attempt to assist guests, boarding can be difficult particularly during low tide. With prior notification, arrangements can be made to use the ADA compliant vessel and gangway for boarding and disembarking.

A child ticket is available for children aged between 3 and 12 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.

Yes –we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

The Big Bus tour of San Francisco operates every day of the year.

No food or alcohol is permitted on board the bus. Non-alcoholic drinks in screw-top bottles are permitted.

Big Bus operates wheelchair accessible vehicles that can accommodate a weight up to 650 pounds. Please be advised that the upper deck on our entire fleet in San Francisco is not wheelchair accessible. Passengers with mobility requirements may not be able to access the upper deck of our buses. Big Bus cannot guarantee the accessibility of the various attractions along the tour.

To request a refund please follow the below instructions:

Please email your request to: refundsusa@bigbustours.com

Please include the following details:

Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.