San Francisco Wharf Explorer

Important Information

What is the child ticketing policy?

A child ticket is available for children aged between 3 and 12 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.

Do I need to specify a date of travel?

No, you can use your ticket on any date. If you purchase a 2-day ticket you must travel on consecutive days.

On which days does the tour operate?

The Big Bus tour of San Francisco operates every day of the year.

What is the food and drink policy?

No food or alcohol is permitted on board the bus. Non-alcoholic drinks in screw-top bottles are permitted.

Accessibility

Big Bus operates wheelchair accessible vehicles that can accommodate a weight up to 650 pounds. Please be advised that the upper deck on our entire fleet in San Francisco is not wheelchair accessible. Passengers with mobility requirements may not be able to access the upper deck of our buses. Big Bus cannot guarantee the accessibility of the various attractions along the tour.

Refunds

To request a refund please follow the below instructions: Please email your request to: [email protected] Please include the following details: Customer name Customer email address Date of sale Order reference number The reason for requesting refund - please provide as much information as possible.

Aquarium of the Bay

Location:
Pier 39
2 The Embarcadero & Beach St
San Francisco
CA 94133

Opening Times: Monday – Sunday 10am – 6pm

Accessibility:
The aquarium is mostly accessible. Behind the Scenes and Feed the Sharks Experiences: Accommodations can be made for standard-size wheelchairs.
There are wheelchairs to use during your time at the aquarium, first come first serve, photo ID held during the use of the wheelchair.

Red and White 1 Hour Bay Cruise

There are 8 to 12 daily departures starting at 10:00am. In our Summer season, the first departure is at 9:15am.
The length of the cruise is 1 hour.

Red and White's vessels feature outdoor decks, air-conditioned and heated indoor cabins with oversized windows for uninterrupted views.

The San Francisco cruises depart from Pier 43½, located in the heart of Fisherman’s Wharf at the end of Taylor Street, at the intersections of Taylor Street and Embarcadero (Near Stop #1)
You can find the location on most GPS devices by entering “Red and White Fleet” as the destination.

Exchange your ticket voucher at the Red and White Fleet Kiosk for a boarding pass. Do not go directly to the boarding line without your boarding pass, as you will be re-directed to the kiosk. Your boarding pass is valid for one cruise, at the departure time of your choice. Your ticket voucher is valid for 3 months after purchase date. All sales are final.

The enclosed main decks of all vessels are wheel chair accessible. However, only the Harbor Queen and Harbor Princess have wheelchair accessible restroom facilities.
Important: the ramps leading onto and off the vessels vary in steepness depending on tide levels. While the crew will make every attempt to assist guests, boarding can be difficult particularly during low tide. With prior notification, arrangements can be made to use the ADA compliant vessel and gangway for boarding and disembarking.

MORE INFORMATION

Discover the most iconic sights of San Francisco on our 1-day hop-on, hop-off tour. Sit back and relax in the comfort of one of our open-top buses, as our entertaining guides tell you about the city’s unique history.

Be amazed by the marine life of San Francisco Bay and beyond at Aquarium of the Bay. You'll discover it all in a unique series of aquatic habitats that hold over 700,000 gallons of water.

Experience breathtaking views of the San Francisco waterfront, the Golden Gate Bridge, and notorious Alcatraz Island on Red & White Fleet's 1-hour Bay Cruise.

San Francisco Wharf Explorer

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