The main starting points for the City tour are Stop #1 and stop #12, although you may board at any one of our stops.

Opera House, Harbour Bridge, Royal Botanical Gardens, Australian Museum, Darling Harbour, Sydney Fish Markets, Sydney Tower and more.

On which days does the tour operate?
Operating days: Thu – Mon
Operating hours: 10am-2pm
Frequency: every 2hrs
Departure Times:
10:00, 12:00, 14:00 from Stop #1: Circular Quay.
Full Circuit Time: 1 hour, 30 minutes (approx.)

If unexpected closures due to special events or extreme weather conditions arise, information will be published on our service information page.

A child ticket is available for children aged between 5 and 15 years. Children aged 4 years and under may travel free of charge. Children aged 15 years and under must be accompanied by a responsible adult. Strollers and pushchairs must be folded and stowed on the lower deck.

No, you can use your ticket on any of the operation days. If you purchase a ticket that's valid for more than one day you must travel on consecutive days.
Bus tour tickets are typically valid for six months from date of purchase.

With the exception of extreme weather conditions that would jeopardise safety, our tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather.

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Bus tour tickets purchased are typically valid for six months up until the point of the ticket being scanned (redeemed) – then the clock starts ticking and you’ll need to enjoy your tour within the time purchased. This is usually, one or two days.

In the event that Big Bus is unable to provide a service throughout the period of the validity of your ticket through circumstances within its control, you shall be entitled to a full or partial refund of the price of your ticket.

Please email your request to: [email protected]
Please include the following details:
Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.