Your ticket entitles you to hop on and hop off both our City Route & Palace Route as much as you like within our hours of operation throughout your ticket's validity period.

The Big Bus Vienna sightseeing tour offers a pre-recorded commentary in 8 different languages, including: English, German, Spanish, French, Italian, Portuguese, Arabic and Russian. The commentary is available via complimentary earphones that you will receive when you board the bus.

City Route: First Bus: 09:30 from Stop 1: Opera/Walfischgasse. Last Bus: 17:30 from Stop 1: Opera/Walfischgasse. Full Circuit Time: 110 minutes (approx.). Bus Frequency: every 20 to 30 minutes.

Palace Route: First Bus: 09:30 From Stop 1: Opera/Albertina. Last Bus: 17:30 from Stop 1: Opera/Albertina. Full Circuit Time: 110 minutes (approx.). Bus Frequency: every 20 to 30 minutes.

The Big Bus Tour runs every day of the year.

Show your printed/electronic ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

Yes, most of our buses are wheelchair accessible. We do not allow electric wheelchairs. Please contact us for further information.

Dogs are only permitted if they are muzzled and leashed. Only one dog per bus is permitted. The dog must not exceed knee height.

No, problem. Show your printed/electronic voucher to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

A family ticket for Big Bus tour consists of 2 Adults (Age 16+) and 2 Children (Age 5 – 15).

First tour of the day departs at 09:30 am from Stop 1 at the Opera / Walfischgasse, and buses will come every 20 minutes until 5.00 pm depending on the of time of year. Other popular stops to start the tour include Stop 12 at Lower Belvedere at the Danube Tower / Donauturm and Stop 12 at the Danube Tower / Donauturm however you can redeem your ticket at any of the over 20 Big Bus stops. Please see more details on your voucher.

To request a refund, if booked directly with Big Bus Tours visit the Big Bus Tours App or by using the enquiry form available on the website bigbustours.com/contactVIE. If you booked via a 3rd partner, please go back to the original booker agent for your refund request.