The well-being and health of our customers and employees is our top priority. Therefore, we ask you to note the following to contain COVID-19:Wearing mouth and nose protection while on board our busses is required. Regular hand disinfecting. Suitable opportunities for this are freely available in our busses. Sneezing and coughing in the crook of the arm; turning away and disposing of used tissues immediately. Keep a safety distance of 1.5 m. Free headphones with multiple languages are provided on the bus. By leaving the bus, please take your belongings and headphones with you. Our busses will be sanitised every day. Our experienced customer service representatives will be on hand to answer any questions you may have during your tour.

Your ticket entitles you to hop on and hop off both our Red City Route & Blue Schönbrunn Route as much as you like within our hours of operation throughout your ticket's validity period.

The Big Bus Vienna sightseeing tour offers a pre-recorded commentary in 13 different languages, including: English, French, German, Italian, Spanish, Brazilian Portuguese, Chinese, Arabic, Turkish, Korean, Hindi, Hebrew & Russian. The commentary is available via complimentary headphones that you will receive when you board the bus.

The Big Bus Tour runs every day of the year.

All the tour tickets we sell on our website are open-dated, meaning you can travel on any day within 6 months of purchase. If you purchase a ticket that offers validity for more than 24 hours, you must travel on consecutive days.

Show your printed/electronic ticket to a member of staff at one of our stops or on-board the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

Yes, most of our buses are wheelchair accessible. We do not allow electric wheelchairs. Please contact us for further information.

Dogs are only permitted if they are muzzled and leashed. Only one dog per bus is permitted. The dog must not exceed knee height.

No, problem. Show your printed/electronic voucher to a member of staff at one of our stops or on-board the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

The Imperial City Walk introduces you to the lives of the Habsburgs and touches on some of the city's famous composers. The City Walk is led by an entertaining and informative guide, providing insight into the area’s history and culture. Tours depart from Stop 1: Opera and last for 90 minutes. Available in English daily at 11.30am.

You’ll need to enjoy your Ticket across consecutive days, so a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday.

Discover the sights of Vienna from the Danube River with DDSG City Cruise Ticket. This ticket includes admission to a DDSG Danube River Cruise to routes A, B or C, which gives you the opportunity to discover the sights of Vienna from the iconic Danube River. The DDSG cruise offers three different routes, from which you must chose one only. During the cruise, you will see landmarks like Uniqa Tower, Ring Tower, Zaha Hadid House and Hundertwasser's famous thermal plant, Spittelau. For departure times and cruise duration, see the cruise timetable.

"Our unique live guided Evening Tour is designed to give you a different view of the most iconic sights in Vienna. Discover Vienna in a new light! Duration 1 hour. Please note: The Evening Tour is not a hop-on, hop-off tour."

To request a refund please follow the below instructions:

Please email your request to: bookingsupport@bigbustours.com

Please include the following details:

Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.