Big Bus Tours Washington DC operates 363 Days a year as we are closed on 24th November (Thanksgiving) & 25th December. (Christmas Day) Occasionally, service may be affected by roadworks, city events, poor weather and other unpredictable circumstances, so please check with a member of staff or check our service information for the most up-to-date Tour scheduling information.

No, you can use your ticket on any date. If you purchase a 2-day you must use it over consecutive days.

Child tickets are available for children aged between 3 and 12 years. Children aged 2 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.

No food or alcohol is permitted on board the bus. Please feel welcome to bring non-alcoholic drinks in screw-top bottles.

Big Bus operates wheelchair accessible vehicles that can accommodate weight up to 650 pounds. Please be advised that our entire fleet in Washington DC is not wheelchair accessible. If you or your travelling partner(s) requires an ADA accessible vehicle, please contact us no less than 48 hours prior to your planned tour commencement. We can then arrange for a suitable vehicle to be available at the time and location required. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.

To request a refund please follow the below instructions:

Please email your request to: refundsdc@bigbustours.com

Please include the following details: 

Customer name 
Customer email address 
Date of sale 
Order reference number 
The reason for requesting refund - please provide as much information as possible.