Live Guided in two languages; English & Spanish.

You can start the tour from any stop, preferably the nearest one to you and exchange your voucher for a ticket.

Main Monuments and attractions in Madrid: Plaza Colon, Calle Velazquez, Plaza de Cibeles, Gran Via, Plaza de Espana, Hotel RIU, The Royal Palace, Almudena Cathedral, Temple of Debod and Plaza Neptuno.

Yes, the Big Bus tours operate daily. On any bank holidays and in any weather. 365 days per year.

The complete tour lasts approximately 90 minutes with a 30 min frequency. The route operates between 9.30am and 8.50pm. To complete the full tour back to your starting point, you must board the bus before 7.30pm, as after this time, the route ends at Neptuno.

You can buy your tickets online from official Big Bus Tours website and partners, from our staff on board the buses at each of our official hop-on, hop-off stops, as well as from all our local partners such as official kiosks, souvenir shops, hotel receptions distributed throughout the city centre.

Yes. Child tickets are available for children between the ages of 5–15. Children under 4 may travel free of charge but must sit on their caregiver's lap when the service is full. Buggies and pushchairs must be stowed on the lower deck. All children under 15 years of age must be accompanied by an adult.

Yes, 50% of the bus fleet is wheelchair accessible. Please contact us for further information.

First tour of the day departs at 09:30 am from Stop 1 at Neptuno, and buses will come every 20 minutes until 7.30 pm depending on the of time of year. Other popular stops to start the tour include Stop 7 at Gran Via 32 and Stop 11 at the Madrid Rio / Principe Pio however you can redeem your ticket at any of the over 13 Big Bus stops. Please see more details on your voucher.

To request a refund, if booked directly with Big Bus Tours visit the Big Bus Tours App or by using the enquiry form available on the website bigbustours.com/contactMAD. If you booked via a 3rd partner, please go back to the original booker agent for your refund request.