Important information about visiting Alcatraz. This ticket includes admission to Alcatraz and return ferry transfers from Pier 33. After booking, please email Alcatraz@bigbustours.com to confirm your preferred tour date. This must be confirmed at least 5 days in advance of your visit. Same-day bookings are not available. Please redeem your e-tickets at our Visitors' Center at 99 Jefferson Street, San Francisco, CA 94133. Cancellations or changes must be requested at least 6 days prior to your confirmed visit date.

To request a refund, get in touch by downloading the Big Bus Tours App or using the enquiry form at bigbustours.com/contactSFR

Yes –we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.