Yes – we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

Redeem Big Bus vouchers with a member of staff at Stop #1 Alexanderplatz, Alexanderstrasse 3.

A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

A family ticket for Big Bus tour consists of 2 Adults (Age 16+) and 2 Children (Age 5 – 15).

To request a refund, if booked directly with Big Bus Tours visit the Big Bus Tours App or by using the enquiry form available on the website bigbustours.com/contactBER. If you booked via a 3rd partner, please go back to the original booker agent for your refund request.