On which days does the tour operate?
Big Bus Sydney operates daily. Check for updates on the Big Bus Sydney Service Information page or the Big Bus Tours app for any unexpected closures.
What is the child ticketing policy?
A child ticket is available for children between the ages of 3–15. Children under 3 may travel free of charge. All children must be accompanied by an adult over the age of 16.
Do I need to specify a date for travel?
Yes. You’ll need to select your travel date when booking. However, if your plans change, your ticket may still be valid for a flexible period — please check the details on your voucher.
Are buses wheelchair accessible?
Yes. The lower decks of all Sydney Big Bus vehicles are wheelchair accessible with ramps at boarding areas. Each bus has space for one wheelchair (not mobility scooters). For safety, the combined weight of the passenger, assistant, and mobility aid must not exceed 300 kg (660 lb), and the wheelchair must fit within the designated area. To confirm accessibility for your wheelchair, please contact Big Bus Tours in advance via the website or app.
Day Tour Departure Times
The first tour departs at 9:00 am from Stop 1 (Circular Quay). Buses run every 30–40 minutes until 3:30 pm, depending on the season. You can start your tour at any of the 23 Big Bus stops, including popular locations such as Stop 8 (Sydney Opera House) and Stop 22 (Sydney Harbour Bridge). Please refer to your voucher for full details.
Where does the Night Tour depart from?
From Stop #1 (Circular Quay), Corner of George St & Alfred St, The Rocks. Arrive 15 minutes before the 7:00 PM or 7:30 PM departure.
Can I hop off during the Night Tour?
No. The Night Tour is a continuous panoramic tour with no stops.
Refunds
For direct bookings, request a refund via the Big Bus Tours App or at bigbustours.com/contactSYD. If booked through a third party, please contact your original agent.
How do I activate my ticket?
Activate your ticket on the Big Bus Tours app on the day of travel. Show the activated ticket to the driver to board. If you can’t activate via the app, show your printed ticket or QR code to staff to receive a paper ticket.
What languages is the commentary available in?
Commentary is available in English, Spanish, German, French, Italian, Mandarin, Korean and Japanese.