The Big Bus tours pass through the main sights of Madrid and through the most fascinating neighborhoods. On board the buses, you will see emblematic buildings such as the Prado Museum, the Las Ventas bullring and the Puerta de Alcalá, observe the hustle and bustle of Gran Vía, Plaza España and Atocha station among others from the upper deck of the buses.

The buses operate every day, except December 25. Occasionally, bad weather or special events may affect the service. See Service Information for up-to-date information.

The tour lasts approximately 80 minutes and may be affected by traffic or other inconveniences outside the company.

Yes, you will need to select the date and time you want to take the bus.

Show your ticket (printed or on a device) to a member of staff at the Big Bus meeting point.

No. This tour is not accessible for those with reduced mobility.

No, luggage is not allowed on the bus.

The buses are live guided in two languages, Spanish and English.

For tour start times and frequencies, please refer to the service information page.

You can join the tour from the Fountain of Neptune at the stop located on the pedestrian boulevard in front of the Prado Museum.

No, on the tour you can see the most central area of Madrid in a single tour, so you can get to know Madrid in depth.

The accompaniment of guide dog is allowed for people with visual disabilities.

Pets can board the bus without occupying a seat, with a muzzle, leash or basket.

We recommend your arrival at the meeting point about 15 minutes before the departure of the tour.

Yes, people over 65 and children aged between 5 and 15 have a special price. Children under 4 travel for free, but they should not occupy seats if the bus is full.

Yes, we have a live guide.

Yes, changes and cancellations can be made at least 24 hours in advance.

Go to the Neptune kiosk and a seller will inform you where to wait for the bus.

No, it is forbidden to smoke tobacco, vape and any of its variations

No, eating and drinking is not allowed on the bus

Please ensure you allow plenty of time to arrive at the departure point as no-shows and latecomers will not be able to board the bus or claim for a refund.

To request a refund, if booked directly with Big Bus Tours visit the Big Bus Tours App or by using the enquiry form available on the website bigbustours.com/contactMAD. If you booked via a 3rd partner, please go back to the original booker agent for your refund request.