Is there a commentary available in my language?
Live Guided in two languages; English & Spanish.
Where does the tour start?
The main starting point is Felipe IV Street (near Neptuno Fountain). You can also board at stops like Gran Via 32 or Madrid Rio / Principe Pio.
What can I see and visit?
Sights include Plaza de España, Royal Palace, Temple of Debod, Plaza Colón, Gran Vía, Plaza de Cibeles, and more.
How long does the tour take?
The full loop lasts approximately 90 minutes with buses every 20–30 minutes.
Are child tickets available?
Yes. Child tickets are available for children between the ages of 5–15. Children 4 and under may travel free of charge but must sit on their caregiver's lap when the service is full. Buggies and pushchairs must be stowed on the lower deck. All children under 15 years of age must be accompanied by an adult.
Are the buses wheelchair accessible?
Yes, the buses are wheelchair accessible. For more information, please contact us.
How do I request a refund?
If booked directly with Big Bus, request a refund via the Big Bus Tours App or through the online form at bigbustours.com/contactMAD
. If booked via a third-party, contact your booking agent.
Where does the bus leave from on Sundays?
Go to the Neptune kiosk, where a staff member will direct you to the correct boarding location.