What language is the commentary in?
Audio commentary is available in English, Italian, Spanish, French, German, Brazilian Portuguese, and Mandarin.
How do I activate my ticket?
Use the Big Bus Tours app on your travel day to activate your ticket. Once activated, show it to the driver to board.
Which days do the tours operate?
Big Bus Tours run daily, with occasional service changes due to weather or special events. Occasionally severe weather and special event days could affect service.
Do I need to specify a date of travel?
Yes – you will need to select the date you’d like to hop on the bus.
What is the child ticket policy?
A child ticket is available for children between the ages of 5 - 15. Children under 4 and under may travel free of charge. All children must be accompanied by an adult.
Are the buses wheelchair accessible?
Yes, most of the buses are wheelchair accessible.
How can I request a refund?
If you booked directly with Big Bus Tours, please request your refund via the Big Bus Tours App or the enquiry form on our website. If you booked through a third-party partner, please contact the original provider to arrange your refund.