To request a refund please follow the below instructions:

Please email your request to: bookingsupport@bigbustours.com

Please include the following details:

Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.

Monday to Sunday
10.00 a.m. until 11.30 p.m.
Last Ascent 11.00 p.m.
Last Descent 11.15 p.m.

Please print out your ticket voucher and present at the customer service desk before taking the elevator to the top of the tower.