Bus Tickets are valid time-to-time for 24h. Tickets are valid for both routes (red and blue).

Boat tickets are valid for 7 days after the day of redemption.

Cruises depart from Port de la Bourdonnais, 75007 Paris (near Stop #1: Eiffel Tower) Cruise voucher to be presented at the pier: boarding deck (Ponton) N°3 Cruises operate daily and depart every 30mins on weekends and 45mins on weekdays from the Eiffel Tower stop between 10:30 and 21:00. See updated timetable directly at the pier.

Duration
The cruise route is a one-hour full circuit. You will therefore disembark at the same dock as boarding, at the foot of the Eiffel Tower, Deck 3, quai de la Bourdonnais.

Commentary
Recorded comments are available via audio guide or via smartphone in French, English, Spanish, German, Italian, Mandarin, Russian, Korean, Japanese, Polish, Portuguese, Arabic, Indian, and Dutch. Special comments for kids (8 to 14 years old).

A child ticket is available for children aged between 4 and 12 years inclusively. Children aged 3 years and under may travel free of charge when accompanied by a dedicated adult. All children must be accompanied by an adult.

We do not have specific room for stroller. Please use only a foldable stroller when coming with a baby.

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

Yes – we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

Depending on the time of the year and on the boarding point, tours start between 10am and 8:30pm. To complete the full route back to your start point, you should board before 5pm, as after this time, tours terminate at the Trocadero.

A third of our fleet has wheelchair access on the lower deck, and we try to run these vehicles evenly throughout our service. Please contact us for further information. Please contact the Big Bus Information Centre (+33 (0)1 42 61 24 64) to have the list of our wheelchair accessible fleet on your day of travel.

The Big Bus Paris sightseeing tour offers a recorded commentary in your choice of either English, French, Italian, Spanish, Russian, German, Japanese, Arabic, Brazilian Portuguese, Korean or Mandarin. The commentary is available through complimentary earphones.

To request a refund please follow the below instructions:

Please email your request to: infoparis@bigbustours.com

Please include the following details:

Customer name
Customer email address
Date of sale
Scan of your redeemed ticket (pink ticket) where applicable.
Order reference number
The reason for requesting refund - please provide as much information as possible.