Passengers must be reconfirmed 48 hrs. in advance of the applicable tour day/date/time. Failure to re-confirm your applicable flight may result in you being off-loaded from your originally booked tour day/date/flight time. Please call the 5 Star reservations team on: 702-565-7827 to confirm your booking.

Confirmation details including the tour departure date and time will be emailed to you within 24 hrs. For all bookings within 24 hours of travel date please call in your reservation directly to the 5 Star Grand Canyon Helicopter Tours reservations center at 702.565-7827 (6am-10pm PST).

No show of the applicable tour day/date/time will result in 100% no show fee of the applicable retail price.

For safety, flight routes and flight times may vary due to weather conditions. 5 STAR Grand Canyon Helicopter Tours, LLC, reserves the right to upgrade passengers onto another tour. Flight times are approximate and include loading and unloading.

Passengers exceeding 250 lbs / 114kg. will be required to purchase an additional seat at 100% of the applicable retail price. Due to weight restrictions seat assignments cannot be guaranteed. Passengers exceeding stated body weights may-be off-loaded at the time of check-in.

Las Vegas & Grand Canyon Tours require 96 hours (4 Days) cancellation notice of the applicable tour day/date/time is required for day-time Grand Canyon Tours. Tours cancelled within 96 hours (4 Days) of the applicable tour day/date/time will result in 100% cancellation fee of the applicable retail price.

To request a refund, get in touch by downloading the Big Bus Tours App or using the enquiry form at bigbustours.com/contactLVN