What is the child ticketing policy?
A child ticket is available for children aged between 5 and 15 years. All children must be accompanied by an adult. Children aged 4 years and under may travel free of charge. Strollers and pushchairs must be folded and stowed on the lower deck.
Do I need to specify a date of travel?
Yes – we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.
How do I activate my ticket?
On the day of travel, use the Big Bus Tours app to activate your ticket. Once your ticket countdown has started, simply show your activated ticket to the driver to board.
If for any reason, you can't activate your ticket via the app, you can still show your printed ticket or QR to a member of staff at one of our stops or aboard the bus. They'll issue you a paper ticket that you'll be able to use to hop on the bus throughout the validity of your ticket.
Accessibility
Most of our buses are wheelchair accessible.
Refunds
To request a refund, get in touch by downloading the Big Bus Tours App or using the enquiry form at bigbustours.com/contactDXB
Transfers between Abu Dhabi and Dubai
Your included return transfers between Dubai and Abu Dhabi operate on Saturdays, Sundays, Tuesdays, Wednesdays and Thursdays.
Dubai to Abu Dhabi transfer departs at 8.15am from the Dubai Mall
Return transfers from Abu Dhabi to Dubai depart at 4pm from the Abu Dhabi Mall.
Please speak to a member of staff to reserve your seat on your preferred date(s).