What is the child policy?
A child ticket is available for children between the ages of 3 - 11. Children aged 2 and under may travel free of charge. All children must be accompanied by an adult.
How do I activate my ticket?
Download the Big Bus app, add your booking, and tap “Activate” on your travel day. Show the activated ticket to board.
Is there a commentary available in my language?
Commentary is available in English, German, French, Italian, Spanish, and Russian. Complimentary earphones will be provided when you board the bus.
Which days do the tours operate?
Big Bus Tours Abu Dhabi operates every day of the year, even throughout the summer.
Do I need to specify a date of travel?
Yes, you’ll need to select your travel date when booking. If your ticket covers multiple days, they must be used consecutively.
Are the buses wheelchair accessible?
Most buses are accessible for wheelchair users. For specific assistance, please contact Big Bus Tours directly before your visit.
When do tours start and how frequent are they?
The first bus departs at 09:00 AM from Abu Dhabi Mall, with buses arriving every 30–60 minutes until 5:00 PM. You can start at any of the 14+ stops, including Louvre Museum or the Presidential Palace.
Can I get a refund?
If booked directly through Big Bus, request a refund via the Big Bus app or their website. If booked via a third-party platform, contact your original booking agent.