What is the child ticketing policy?
A child ticket is available for children aged between 3 and 11 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge. Strollers and pushchairs must be folded and stowed on the lower deck.
Do I need to specify a date of travel?
All the tour tickets we sell on our website are open-dated, meaning you can travel on any day within 6 months of purchase.
How do I activate my ticket?
On the day of travel, use the Big Bus Tours app to activate your ticket. Once your ticket countdown has started, simply show your activated ticket to the driver to board.
If for any reason, you can't activate your ticket via the app, you can still show your printed ticket or QR to a member of staff at one of our stops or aboard the bus. They'll issue you a paper ticket that you'll be able to use to hop on the bus throughout the validity of your ticket.
Accessibility
Most of our buses are wheelchair accessible.
Refunds
To request a refund, get in touch by downloading the Big Bus Tours App or using the enquiry form at bigbustours.com/contactABU