To request a refund please follow the below instructions:
Please email your request to: email@example.com
Please include the following details:
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.
Yes, child tickets are available for passengers aged between 3–12 years. Children 2 and under may travel free of charge. All children must be accompanied by an adult over the age of 16 .
Big Bus Tours Chicago operates most days of the year, apart from Thanksgiving and Christmas Day. Occasionally severe weather and special event days could affect our service.
Yes –we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.
Big Bus operates wheelchair accessible vehicles that can accommodate a weight up to 650 pounds. Please be advised that the upper deck on our entire fleet is not wheelchair accessible. Passengers with mobility requirements may not be able to access the upper deck of our buses. Big Bus cannot guarantee the accessibility of the various attractions along the tour.
Enjoy 48 hours of hop-on, hop-off Chicago sightseeing with our Essential Ticket.