What is the child ticketing policy?
A child ticket is available for children aged between 3 and 11 years. Children aged 2 years and under may travel free of charge. All children must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.
Is there a commentary available in my language?
The Big Bus Dubai sightseeing tour offers entertaining and informative pre-recorded commentary in 6 languages: English, French, German, Italian, Spanish, Russian. The commentary is broadcast via complimentary earphones that you will receive when you board the bus.
Is the tour wheelchair accessible?
Yes, most buses are accessible. Contact Big Bus Tours in advance for assistance.
How can I request a refund?
If you booked directly with Big Bus Tours, please request your refund via the Big Bus Tours App or the enquiry form on our website. If you booked through a third-party partner, please contact the original provider to arrange your refund.
When does the ticket start?
The countdown starts once you press “Activate” in the app on your booked date.
Can I hop on and off as many times as I want?
Yes, you can enjoy unlimited hop-on hop-off access during the 24-hour validity period.
Are the buses air-conditioned?
Yes, the buses are air-conditioned for a more comfortable sightseeing experience.
Can I change my travel date?
Yes, this is a fully flexible ticket and your travel date can be changed free of charge.
Does the mobile ticket work without internet?
Yes, once activated, your ticket can be shown offline.
What stops are included?
Stops include Wafi City, Dubai Mall, Museum of the Future, Souk Al Seef, Historical Bastakiya, Old Souk, Gold & Spice Souk, Dubai Frame, Souk Madinat, and Atlantis The Palm.
