What is the child ticketing policy?
A child ticket is available for children aged between 3 and 11 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge. Strollers and pushchairs must be folded and stowed on the lower deck.
Is there a commentary available in my language?
Commentary is available in 6 languages: English, French, German, Italian, Spanish, Russian. The commentary is broadcast via complimentary earphones that you will receive when you board the bus.
Which days do the tours operate?
Big Bus Tours Dubai operate every day of the year.
Is the tour wheelchair accessible?
Yes, most buses are accessible. Contact Big Bus Tours in advance for assistance.
How can I request a refund?
If you booked directly with Big Bus Tours, please request your refund via the Big Bus Tours App or the enquiry form on our website. If you booked through a third-party partner, please contact the original provider to arrange your refund.
How do I activate my ticket?
Download the Big Bus Tours app, tap ‘Add Booking’, enter your reference, and activate it on the day of travel.
How do I redeem aquarium entry?
Show your printed or digital ticket to a Big Bus team member at Big Bus Stop #10 (Atlantis the Palm), who will give you an entrance ticket for the Lost World Aquarium.