What are the departure days and time?
The tour operates Sunday to Thursday only, with no service on Fridays and Saturdays. Departure is at 6:30 PM from Stop #2 (Dubai Mall, lower ground tourist bus parking).
How long does the tour last?
The night tour runs for approximately 1 hour and 45 minutes.
Is commentary available in multiple languages?
Yes! You’ll receive earphones and can listen to engaging audio commentary in 6 languages.
Is the bus air-conditioned?
Yes. The lower deck is air-conditioned, and the top deck offers open-air views with partial shading.
What is the child ticketing policy?
A child ticket is available for children aged between 3 and 11 years. Children aged 2 years and under may travel free of charge. All children must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.
How do I redeem my ticket?
To redeem your ticket, arrive at Stop #2 (Dubai Mall) 15 minutes before the 6:30 PM departure. Show your booking confirmation to staff to board. Tour runs Sunday to Thursday only.
Is the tour wheelchair accessible?
Yes, most Big Bus Dubai buses are wheelchair accessible. Please contact Big Bus Tours in advance for specific accessibility information or assistance.
How do I request a refund?
If you booked directly with Big Bus Tours, request a refund via the Big Bus Tours app or the enquiry form at bigbustours.com/contactDXB. For third-party bookings, contact your original seller.