Yes, there are lifts throughout the building to facilitate access for wheelchair users. If you have concerns or specific requirements please contact Guinness directly by emailing info@guinnessstorehouse.com. The entrance for wheelchairs and pushchairs to Guinness Storehouse is located on Market Street. Visitors will need to push the call button to gain access and should follow internal signs to the lift/elevator and ticket desks.

Yes, audio guides in several languages are available at the cost of €3 each in English, Italian, French, German, Spanish, Portuguese and Chinese.

Free parking is a short walk away on Crane Street. It is offered on a first come, first serve basis. Parking on Market Street is reserved for coaches.

Yes, you can take photos so long as it is safe to do so.

We recommend allowing at least 90 minutes to explore with the self-guided experience.

No - if you purchase the Self Guided & Gravity Bar ticket, you will be able to enjoy your included drink at the Gravity Bar (a pint of Guinness or one of our other Guinness beers (18+), or a soft drink).

To request a refund please follow the below instructions:

Please email your request to: bookingsupport@bigbustours.com

Please include the following details:
Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.