Where can I start the tour?
From Central Star Ferry Pier 7, or any of the 14+ Big Bus stops across the city.
How do I redeem my ticket?
Show your online or printed ticket to a Big Bus member of staff at one of their stops or aboard the bus. They'll issue you a ticket receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.
What are the bus times?
Daily from 10:00 AM to 5:00 PM, frequency varies by route (30–60 mins).
Do I have to specify a date of travel?
Yes – select your start date when booking. If your ticket includes extras, follow your confirmation email for additional steps.
What is the child ticketing policy?
A child ticket is available for children aged between 3 and 11 years. Children aged under 2 may travel free of charge. All children must be accompanied by an adult.
Is the tour accessible?
Yes, lower decks are wheelchair accessible (max 650 lbs). Upper decks are not. Attraction accessibility may vary.
How do I get a refund?
To request a refund, if booked directly with Big Bus Tours visit the Big Bus Tours App or by using the enquiry form available on the website bigbustours.com/contactHKG. If you booked via a 3rd partner, please go back to the original booker agent for your refund request.
Is there onboard commentary?
Pre-recorded commentary is available on all buses in Mandarin, English, Korean, Italian, German, French, Spanish, Cantonese and Japanese. Complimentary ear phones are provided, or you are welcome to use your own.
Is a Star Ferry ride included?v
Yes, this ticket includes a roundtrip (return) Star Ferry pass.
Can I access all three routes?
Yes, the Essential Ticket includes full access to Red, Green, and Blue routes.
How do I redeem my included attraction (Peak Tram, Sampan, or Water Taxi)?
After receiving your Big Bus ticket receipt from a staff member, let them know which attraction you’ve chosen. They will issue you a separate voucher for that attraction. Present this voucher at the respective attraction entrance to gain entry. Be sure to redeem it before visiting.