A child ticket is available for children aged between 3 and 12 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.

Yes –we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

The Big Bus tour of San Francisco operates every day of the year.

No food or alcohol is permitted on board the bus. Non-alcoholic drinks in screw-top bottles are permitted.

Big Bus operates wheelchair accessible vehicles that can accommodate a weight up to 650 pounds. Please be advised that the upper deck on our entire fleet in San Francisco is not wheelchair accessible. Passengers with mobility requirements may not be able to access the upper deck of our buses. Big Bus cannot guarantee the accessibility of the various attractions along the tour.

To request a refund please follow the below instructions:

Please email your request to: refundsusa@bigbustours.com 

Please include the following details: 
Customer name 
Customer email address 
Date of sale 
Order reference number 
The reason for requesting refund - please provide as much information as possible.