How long is the tour?
The round trip tour length is between 12 & 13 hours depending on the season
How long will we spend on BC Ferries?
It takes about 90 minutes on the BC Ferries to reach Vancouver Island from the Tsawwassen Ferry Terminal. Onboard amenities include a self-serve restaurant, kid’s entertainment area and washrooms.
How much time will we spend at Butchart Gardens?
You will have approximately 1.5-2 hours of free time in the Butchart Gardens depending on the departure time, with the 8:30 departure offering the most time at the gardens.
Are the Butchart Gardens wheelchair accessible?
Yes, all public areas are wheelchair accessible with the exception of a viewpoint area within the Sunken Garden known as “The Mound.”
How much free time will we have in Victoria?
Depending on the season, during the Spring and Summer tour guest will have approximately 2-2.5 hours of free time. During the Winter season, guests will have approximately 1.5 hours of free time in Victoria.
How can I request a refund?
To request a refund, if booked directly with Big Bus Tours visit the Big Bus Tours App or by using the enquiry form available on the website. If you booked via a 3rd partner, please go back to the original booker for your refund request.
How can I arrange a hotel pick-up?
Information on how to book your pick-up will be included in your voucher once the booking has been made.