Big Bus Tours Visitors' Center, 99 Jefferson St, Fisherman's Wharf, Please arrive at the Tower Tours Main Office at least 20 minutes prior to your scheduled tour departure.

Missed tours may not be rescheduled and are subject to availability and applicable fees. If you know in advance of a change needed, please contact Big Bus at least 48 hours in advance of your tour date via the Big Bus App or website to request any changes.

To request a refund, if booked directly with Big Bus Tours visit the Big Bus Tours App or by using the enquiry form available on the website bigbustours.com/contactSFR. If you booked via a 3rd partner, please go back to the original booker agent for your refund request.