What is the child ticketing policy?
A child ticket is available for children aged between 4 and 15 years. Children aged 3 years and under may travel free of charge. All children must be accompanied by an adult.
On which days does the tour operate?
Our London Christmas Lights Tour operates on specific dates between 14th November – 30th December, excluding the 24th, 25th and 31st December.
Tour Times & Duration
Departures from London Eye Stop 12: 4.00pm, 6.00pm & 8.00pm
Departures from Marble Arch Stop 4: 4.05pm, 6.05pm & 8.05pm
Departures from Green Park Stop 1: 5.00pm & 7.00pm
1 hour 30 Minutes (non-stop).
Start/End Location
Departures from London Eye (Stop 12), Marble Arch (Stop 4) and Green Park (Stop 1).
Is there a commentary available in my language?
Our Christmas Lights tours feature live English speaking guides on all departures
Are the buses wheelchair accessible?
Yes - all buses are fitted with ramps and space for one wheelchair per bus (a second if the customer can transfer to a fixed seat). For safety, mobility scooters and oversized chairs cannot be carried. The ramp supports up to 300 kg (occupied) and wheelchairs must fit the designated area. To confirm compatibility, email info@bigbustours.com with a photo, width, and weight of your chair.
Refunds
To request a refund, get in touch by downloading the Big Bus Tours App or using the enquiry form at bigbustours.com/contactLON