Is the tour suitable for young children?
Yes! Children of all ages are welcome. Kids under 2 travel free on a caregiver’s lap.
Can I choose my seat in advance?
Seats are not pre-assigned. Arrive 15 minutes early to secure your preferred spot.
Is the tour accessible for wheelchair users?
Please contact Big Bus Madrid in advance for accessibility details.
What languages is the tour commentary in?
Live commentary is available in English and Spanish simultaneously.
Can I bring food or drinks onboard?
No, eating, drinking, and smoking are not allowed on the bus.
How to activate my ticket?
Redeem printed vouchers as well as digital vouchers with a barcode/ QR code from Across the street from Av. de Menéndez Pelayo, 11, Retiro, 28009 Madrid (Touristic bus stop)
What is the departure time?
We offer multiple departures from 6:00pm to 10:15pm. Please see departures available when selecting the date.
Refunds
To request a refund, get in touch by downloading the Big Bus Tours App or using the enquiry form at bigbustours.com/contactMAD